Comments for Vance Lucas

Comment on Excessive Data Usage with iPhone 4S / iOS5 by Eric Onderdonk

Eric Onderdonk — Sat, 14 Jan 2012 15:22:43 +0000

I have been wracking my brain on this issue for over a week, I had excessively high data charges on my ATT Wireless account after purchasing a new 4s. In less than a week, I had over 1.1 GB of data transfers with over $150 in excess data charges.

I went in to the store a number of times, tisk tisk, it’s Netflix, it’s Pandora. You need to upgrade your data plan. It’s only ten bucks to upgrade your data plan to the 2 GB plan.

I questioned iCloud but in the store and on the internet, other references I had found said that iCloud was network aware and would only transfer over Wifi.

But the data transfers were huge, 150 – 250 MB at a time. I disabled Netflix and Pandora,still had the problem. I tested what a typical Netflix movie transfer was over the 3G network and it was something like 20mb, nowhere near 200mb.

I searched the internet and could not find anything, until I happened across your gem of a post this morning. Ten minutes later, the problem was fixed and I just got off the phone with ATT where they agreed to credit me over $150 in data charges.

Thank you so much for this excellent post!!!

Comment on Excessive Data Usage with iPhone 4S / iOS5 by Richard S.

Richard S. — Fri, 13 Jan 2012 14:47:09 +0000

I think I found the problem to the overage on data usage!!!!! I have had tha same problem with my wife’s iphone4S with going over her data! Within 7 days AT&T told us through a text that my wife used all of her data( which was 2gb)! How is that possible? My wife hardly ever even uses the Internet on her phone when she’s out of the house or even in the house! And what’s even more crazy is all the places she goes to and actually uses her phone for Internet have free wifi!!!! So I am extremely pissed! When we called AT&T to complain about this problem and to figure out why this was happening they really didn’t have an answer! Which did not settle my anger. But what AT&T did to help us avoid the overage charge was to give my wife 4gb of data for the same price as 2gb of data! How nice right? Well unfortunately we were wrong thinking this would help because at 5 am this morning on January 13 2012 I was awakened by my wife’s phone saying that she had used over 80% of her data!! That’s right she had used now 80% of her data in only three weeks!!!!! That to me is impossible! I have an iPhone and I don’t even use that much!! This is driving me crazy! So anyway to how to fix the problem! I have read a lot of the articles and have tried them which help, but make sure to help with this problem you have to go to your settings– then to iCloud— then scroll down tithe bottom! There you will see an icon saying storage & backup! Click on that! Now here is the tricky part if you want to continue using Icloud to store your stuff without connecting to your computer using a cord then you need to manage it! This is where I believe the problem area is! So if you click on manage storage then click on your phone in the menu it will take you to the info area! Here is where you manage your ICloud!!!! Now remember if you want to continue storing your stuff from your iPhone with out actually connecting to your computer than you need to always manage this area or it will make you go over( I believe) every time on your data! You’ll see when you get I to the info it will say “backup options”. You’ll notice bellow that all of your apps! It’s very important to look at all the apps and see how much and app uses to save to ICloud! If you want to save through iCloud then don’t touch these on off buttons on these pages and you just keep getting an overcharge on your data! To to finish this process you need to next turn off all back ups on these apps! When you do this it will ask you to turn off and delete! Press turn of and delete! You should still be able to back this info up to your computer just like you use to with your old iPhone by plugging it in! Now once you’ve done all that and tha apps are turned off it shouldn’t backthem up to iCloud anymore saving you the hassle of being overcharged!!! REALLY IMPORTANT if you want your photos to back up then keep that one on! But remember to look at how much storage capacity it takes up!!! My wife’s photo storage from her phone is Over 4.5gb! This I believe is what is tipping us over the edge of that 4gb data plan! One last thing don’t forget to go back from the info page to the storage & backup page and at the bottom turn the iCloud backup off!! That’s very important to prevent the phone from trying to save the info back to iCloud when you are asleep! I hope this will help anyone who is having the same problem I am having! Also remember to never stop fighting for what’s right! Don’t let the phone companies play you stay on the phone as long as you can to get them to help you fix the problem and hopefully to help you get a credit so you have time to fix these issues and don’t get charges you don’t want! Richard S.

Comment on Excessive Data Usage with iPhone 4S / iOS5 by test

test — Wed, 04 Jan 2012 17:42:37 +0000

I deleted the icloud account on my phone. Which is helping. with the icloud account I was doing an avg of 150 mb/day. now it is 10 mb/day which is my usual avg.

Thanks

Comment on Excessive Data Usage with iPhone 4S / iOS5 by Sammy

Sammy — Sat, 31 Dec 2011 09:44:16 +0000

I had similar issue,called my service provider and it was useless.Thanks for the forum.

After updating to iOS-5 few weeks ago,suddenly last week within 24 hours all the 200MB was used up.I never activated my iCloud,but after reading this post I checked to notice that >Cellular Data option was ON…turned it off and deleted my account,but whenever I check back on the account I find the options back in ON position.I have no choice but keep the account and make sure it is OFF,if this is the actual problem.

Every time I switch on Data even with the presence of Wifi,uses up 4kb in a minute precisely.

Comment on Excessive Data Usage with iPhone 4S / iOS5 by 4S w Tmobile.pl

4S w Tmobile.pl — Wed, 28 Dec 2011 14:11:29 +0000

[...] zużyciu transeru danych na iOS 5 z powodu właśnie wysyłaniu danych do chmury przez sieć kom: Excessive Data Usage with iPhone 4S / iOS5 | Vance Lucas Komputer: Macbook Pro 13,3" Telefon: iPhone 4s White iMessage: mirko.7911@gmail.com [...]

Comment on Excessive Data Usage with iPhone 4S / iOS5 by Paige

Paige — Fri, 23 Dec 2011 21:36:40 +0000

$50 later in overage fees and I think I finally figured out a solution! Buried in Settings, About, then Diagnostics & Usage, change the defaulted “Automatically Sent” to “Don’t Send.” This will prevent your phone from automatically sending DAILY diagnostic and usage data. If you click on Diagnostic & Usage Data, you can see the ridiculous amount of info that is being sent using your data plan. It’s only been two days, but so far, my data usage has significantly decreased and I’ve even checked my email and used google maps out on the road! Do I dare say it’s nice to have my smart phone back?? I was beginning to feel like I had a ipod touch! Hope this helps.

Comment on Excessive Data Usage with iPhone 4S / iOS5 by Steve

Steve — Mon, 19 Dec 2011 23:19:00 +0000

I have just gone 1.6GB over my 500MB data plan. Definitely due to iCloud and the “Use Cellular” setting. I have wifi and work and home. My average is 100-200MB. My iCloud account is currently 1.9GB.

I have just turned this off and contacted ROGERS, they have told me to wait for my Bill and call them back.

Apple really needs to address this issue.

Comment on Excessive Data Usage with iPhone 4S / iOS5 by Rob

Rob — Fri, 16 Dec 2011 20:06:31 +0000

UPDATE

After deleting my iCloud account my data has gone from doing 75mb in an hour (25 cellular and then 50 when I got home) to just 175KB in the last 15 mins so so..

I think iCloud was the culprit for me at this time, but I have seen people saying they didnt have iCloud activated….Delete it and then restart the phone and watch the data monitor for a while. I use mydatamonitor recommended by O2 this afternoon.

There dont appear to be any apps that will measure which app is doing the data, but I am told one is on the way..

Hope this helps in some way

Comment on Excessive Data Usage with iPhone 4S / iOS5 by Rob

Rob — Fri, 16 Dec 2011 19:45:14 +0000

I noticed my issue started about 7 days ago. Never more than 15 MB in any day over the month, then suddenly, BANG, 100MB a day.

I am getting high activity of WiFi and 3G.

I have just turned iCloud off and delete the account, turned off documents syncing

I’ll see what happens from now

Comment on Excessive Data Usage with iPhone 4S / iOS5 by NICK

NICK — Wed, 14 Dec 2011 15:55:02 +0000

i am having the same problem, my att cycle started 24nov and so far i have consumed 134mb with almost 0 usage, as there is wifi at home and at the office. i have called ATT and only offer to credit this month the additional 200mb/15usd. i have spent with the rep about 40 minutes with no results. She also told me to turn off the data on thwe i phone 4s. With all these problems of everyone ATT should not be greedy and offer the 15usd for 3-4GB.